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Privacy Policy

This Privacy Policy explains how Turtleduck Games may collect, use, store, disclose, and protect personal information in connection with this website, our games, and related support or publishing operations.

Important placeholder note: This page uses placeholder company and contact details for `unregistered`, address, and email fields. Replace those items with your final studio information before publishing.

Effective date: April 12, 2026

1. Who we are

This Privacy Policy applies to Turtleduck Games and the legal entity that operates this website and related games:

  • Studio name: Turtleduck Games
  • Legal entity: unregistered
  • Business address: unregistered
  • General contact: info@turtleduck-games.com
  • Privacy contact: info@turtleduck-games.com

This policy is intended to support public-facing disclosures for our website and for mobile game releases, including releases distributed through the Apple App Store and Google Play.

2. Scope of this policy

This policy describes our practices for:

  • this website and any contact forms, analytics, cookies, or embedded content on it;
  • our mobile games, including Sheep Shuffle;
  • customer support, community communications, and business operations related to those products;
  • data collected directly by us and data collected through approved service providers or SDK partners.

App store operators such as Apple and Google may also collect information when you browse or download our games. Their practices are governed by their own privacy policies and store terms.

3. Information we may collect

Depending on the product, device permissions, age-rating choices, and the services we enable, we may collect the following categories of information:

  • Contact details, such as name or email address, if you contact us or request support.
  • Account or profile identifiers, if a game or service later offers account features.
  • Gameplay and product interaction data, such as session events, progression, settings, or feature usage.
  • Device and technical data, such as device model, operating system, app version, language, crash data, diagnostics, and approximate region.
  • Transaction-related information, such as purchase confirmation or entitlement status, where purchases are processed through app stores or payment providers.
  • Customer support content, including messages, screenshots, or attachments you send us.
  • Marketing or attribution data, if we later run campaigns and use providers that measure traffic or installs.
  • Information required to comply with legal obligations, prevent fraud, protect security, or resolve disputes.

We do not intentionally collect more information than is reasonably necessary for the purposes described in this policy.

4. Information we may collect in mobile games

For mobile games, including Sheep Shuffle, the categories above may include data commonly associated with mobile releases and platform compliance, such as:

  • app launch and gameplay interaction data;
  • crash reports and performance diagnostics;
  • anti-fraud or abuse-prevention signals;
  • purchase status or subscription status supplied by a platform provider;
  • device identifiers or similar identifiers where permitted and disclosed by applicable store rules and law;
  • support-related records if you contact us about bugs, refunds, or account issues.

If a game later requests access to sensitive device permissions such as camera, microphone, contacts, location, or similar data, we will update this policy and, where required, provide appropriate in-app disclosure and consent flows.

5. Sources of information

We may receive information:

  • directly from you when you contact us, request support, or otherwise submit information;
  • automatically from your device or browser when you use our website or games;
  • from app store operators, payment processors, platform providers, analytics tools, crash reporting tools, and similar service providers;
  • from anti-fraud, moderation, or security partners where necessary to protect our services.

6. How we use information

We may use information to:

  • operate, maintain, improve, localize, and secure our website and games;
  • deliver core gameplay features, save progress, restore purchases, or support device compatibility;
  • respond to support requests and communicate with players or business contacts;
  • measure product performance, diagnose issues, and improve stability or UX;
  • prevent fraud, abuse, cheating, unauthorized access, or other harmful activity;
  • comply with legal obligations, resolve disputes, enforce agreements, and protect rights;
  • conduct marketing or campaign measurement, where permitted and properly disclosed.

7. Legal bases and compliance positioning

Where privacy laws require a legal basis for processing, we may rely on one or more of the following depending on context:

  • performance of a contract or steps taken at your request;
  • our legitimate interests in operating, securing, and improving our products;
  • your consent, where consent is required;
  • compliance with legal obligations.

If you distribute in jurisdictions such as the EEA, UK, or California, you should replace placeholders in this policy and confirm the final legal basis analysis with counsel based on your actual data flows.

8. Sharing and disclosure

We may share information with:

  • hosting, infrastructure, analytics, crash reporting, and security providers;
  • app store operators and platform providers such as Apple and Google;
  • payment, subscription, or commerce providers where relevant;
  • customer support, moderation, communications, or ticketing vendors;
  • advertising or attribution providers, if those services are later used and properly disclosed;
  • professional advisers, auditors, insurers, acquirers, regulators, or law enforcement where legally necessary.

We do not sell personal and sensitive user data in exchange for monetary consideration. If our data practices change, we will update this policy and related store disclosures.

9. Third-party SDKs and platform disclosures

Mobile games often rely on third-party SDKs or services. We are responsible for disclosing applicable data practices related to code we integrate, including analytics tools, crash reporting tools, ad services, attribution providers, payments, authentication, and similar partners.

Apple requires accurate App Privacy disclosures in App Store Connect, including disclosures about data collected by third-party partners whose code is included in an app. Google Play requires a public privacy policy, accurate Data safety disclosures, and consistency between those disclosures and actual app behavior.

If there is any conflict between a draft disclosure and actual live product behavior, the live product behavior must be corrected or the disclosure must be updated before release.

10. Cookies, similar technologies, and website analytics

This website may use cookies, pixels, local storage, and similar technologies to remember preferences, measure traffic, improve performance, or support marketing and security functions.

If you enable non-essential analytics, attribution, or advertising technologies, you should update this section to identify them accurately and implement any consent management required by applicable law.

11. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, support, fraud prevention, accounting, dispute resolution, and legal compliance.

Retention periods may vary based on the type of information and the reason it was collected. For example:

  • support records may be kept while an issue remains active and for a reasonable period afterward;
  • crash or analytics data may be retained for product improvement and security review cycles;
  • purchase and compliance records may be retained longer to meet tax, accounting, or legal obligations.

12. Deletion requests and account-related requests

If a game allows users to create an account, users should be able to request account deletion both in the app and outside the app, in line with applicable platform requirements such as Google Play’s account deletion rules.

You should replace this draft section with your final operational process, including the email address or web form users should use and any categories of data that may need to be retained for legal, security, or fraud-prevention reasons.

13. International transfers

We may process or store information in countries other than the country where a user is located. Where required by law, we will use appropriate safeguards for international transfers.

14. Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

15. Children’s privacy

If our website or any game is directed to children under 13, or if we have actual knowledge that we are collecting personal information from children under 13, we will need to comply with applicable children’s privacy laws, including COPPA in the United States and any comparable rules elsewhere.

That may require a child-specific privacy notice, direct notice to parents, verifiable parental consent before collecting certain information, parental review and deletion rights, stronger restrictions on third-party SDKs, and additional platform compliance measures for child-directed services.

If your products are not directed to children under 13, you should still review your creative presentation, audience targeting, and SDK choices to confirm whether children’s privacy rules may apply.

16. Your rights and choices

Depending on your location, you may have rights such as the right to:

  • request access to personal information we hold about you;
  • request correction or deletion of certain information;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent;
  • request portability where applicable;
  • appeal or complain to a regulator where available.

To exercise a rights request, contact us using the privacy contact details listed in this policy. We may need to verify your identity before acting on a request.

17. Changes to this policy

We may update this Privacy Policy from time to time to reflect legal, technical, or product changes. If we make material changes, we may provide additional notice where required.

18. Contact us

If you have questions, concerns, or privacy requests, contact:

  • unregistered
  • unregistered
  • info@turtleduck-games.com
  • info@turtleduck-games.com